Frequently Asked Questions
Find answers to common questions about our PCBs, components, shipping, and custom orders.
Orders & Shipping
How can I track my order?
You can easily track your live order status and shipment progress by visiting our dedicated Track Your Order page using your unique order ID.
What are the estimated delivery times for standard and custom PCBs?
Standard electronic component orders typically take 3 to 5 business days across India. Custom PCB manufacturing, prototyping, and assembly generally take 7 to 12 business days depending on design complexity and layer count.
Do you ship across India / internationally?
Yes, we ship securely across all major pin codes and cities in India through trusted premium courier partners. International shipping options are also available upon special request by contacting our support desk.
PCB Manufacturing & Custom Orders
How do I place an order for a custom PCB design?
You can reach out directly via our Contact Us page or submit your custom specifications and schematics. Our expert engineering team will review your files and provide a personalized quote promptly.
What file formats do you accept for manufacturing (e.g., Gerber files)?
We accept standard industry Gerber RS-274X formats, Excellon drill files, and complete BOM (Bill of Materials) lists for full-scale component assembly.
What is your quality testing process for manufactured boards?
Every manufactured PCB undergoes rigorous Automated Optical Inspection (AOI) and comprehensive electrical continuity testing to guarantee zero defects before final packaging and dispatch.
Products & Warranty
Are your electronic components (amplifiers, ICs, modules) tested before shipping?
Absolutely. All active and passive components, audio amplifier boards, and power supply modules undergo strict quality checks and verification prior to packaging.
What should I do if I receive a damaged or incorrect component?
Please notify our customer support team within 48 hours of delivery along with unboxing photos or videos. We will review your case and promptly process a replacement or refund.
Payments & Support
What payment methods are accepted (including partial COD options)?
We accept all major secure online payment options including UPI, Credit/Debit Cards, Net Banking, and flexible partial Cash on Delivery (COD) options for eligible custom manufacturing and bulk orders.
How can I contact technical support if I need assistance with a circuit?
You can reach our technical support engineers directly via email at support@alfapcb.com or call us during regular business hours (Monday to Saturday, 9:30 AM – 7:00 PM).